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Terms and Conditions


1. Applicability

These general terms and conditions apply to all orders through www.jewellerybyliamross.com ("the Website") and all purchases made in store at Jewellery by Liam Ross Limited, 12 William Street, Edinburgh. Please read these General Terms and Conditions carefully before ordering products from this Website or visiting the store. By ordering our products or commissioning bespoke jewellery items, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old. We recognise rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.


2. Contracting Party
This Website, for the sale of goods via the Internet, is operated by Liam Ross, owner of Jewellery by Liam Ross Limited. Limited Company. Company Number: 590023.


3. Formation of Contract
Your orders on the Website are binding offers for entering the associated contracts to purchase with Jewellery by Liam Ross Limited. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

We reserve the right to refuse to accept the order if we receive a negative credit transaction via payment gateway on the website or card terminal in-store. Alternative payment options are available in cash form in the shop or via balance transfer invoice. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.


4. Availability
Products and prices are as shown on the Website; products are available if they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor. Some of the products shown online have to be made to order. For these products we will inform the customer of the estimated production timescale.

"Online Exclusives" available online and in store.
There is no liability for lack of items in stock or for products not being available.
Any commercial resale or distribution of Jewellery by Liam Ross Limited products sold on the Website is strictly prohibited.

Jewellery by Liam Ross Limited reserves the right to limit the number of products (or the number of a particular product) that may be sold to a customer.

Jewellery by Liam Ross Limited reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.

Please note that after your order is confirmed, no requests to change or cancel it can be considered.


5. Reservation of Performance for Undeliverable Goods
If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available, and you will be reimbursed immediately for the consideration you have already provided.


6. Price and Additional Costs
The total price of your order, including all ancillary and shipping costs, is indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the checkout process.

Jewellery by Liam Ross Limited products are sold by Jewellery by Liam Ross Limited jewellers, which is based in Edinburgh, Scotland. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.


7. Payment conditions
The purchase price for goods ordered is due when you place your order at Jewellery by Liam Ross Limited. Payment may be by credit/debit card (by entering your card data on the Website or in store, by PayPal or by other alternative payment methods (by entering your payment data on the Website/App of the respective payment provider). Jewellery by Liam Ross Limited reserves the right, to add or remove payment methods from time to time to its discretion. You may settle our claims for payment only by using uncontested or final and unappealable receivables.

If you pay with a credit/debit card or alternative payment methods, we reserve the right to check the validity of the card, to monitor the availability parameters for collection and the address data and to ask for authorisation by the card issuer or payment method provider. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card or payment method refuses to authorise payment to us, we will not accept your order and we are not liable for any delays or for failure to deliver and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Website.


Payment for In-store Orders
For in-store orders (e.g. Bespoke Commissions) Jewellery by Liam Ross Limited requires a 40% deposit of the total amount. Your order will be processed upon receipt of your payment into our bank account. The deposit amount is due for payment immediately. The remaining balance is due on collection of your completed order. We can offer 0% interest free financing on orders totalling over £250.


8. Delivery and Reservation of Title
The goods ordered are normally delivered to the delivery address you provide by our Royal Mail delivery service within 3-4 working days. Please allow an additional delivery time of 4-6 weeks for customised and bespoke products. Orders placed from Monday to Friday by 17:00 GMT will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

If you choose the Click&Collect option (UK customers only), we will keep your order in store for 14 calendar days after it has arrived. We will make additional efforts to contact you to make a time for collection.

Upon receipt the shipment must be checked for accuracy and completeness.


9. Right of Withdrawal
As a consumer, you have the right to withdraw from this contract within 28 days without giving any reason. Commissions and jewellery remodelling are excluded from the right to withdraw.

The withdrawal period will expire after 28 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us, Jewellery by Liam Ross Limited, 12 William Street, Edinburgh, EH3 7NH, mail@jewellerybyliamross.com, 0131 225 6599 of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

To meet the withdrawal deadline, you must send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement Jewellery commissions and jewellery remodelling are excluded from the right to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to the business address listed on our Website. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The customer must take best efforts to send the products back in original condition with their original packaging and the return voucher must be attached to the products.

Please note that if you pay fully by Gift Voucher, the amount paid can only be reimbursed as a Gift Voucher. If partial payment is made by Gift Voucher, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be recharged to your Gift Voucher.

Vouchers and customised products can generally not be replaced or returned.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of GBP 100) will be removed if the returned product(s) brings the total order value below GBP 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.


10. Warranty
If there is a defect in the goods delivered, you may at your option demand that the contract be revoked or - if the goods are still deliverable - that they be replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.

For After Sale Services, please come into the showroom at 12 William Street. Edinburgh, EH3 7NH to discuss options for repair or amend if a replacement is not available.

The warranty period for bespoke items is a lifetime warranty for cleaning and checking. We will do our best to repair items as cost effectively as possible but cannot guarantee jewellery for wear and tear or misuse. Please follow our care guidelines and regular clean and check of your jewellery can reassure you that everything is still secure and safe to wear.

Bespoke items cannot be returned or exchanged. All changes can be made at any point during the design process. Once the balance has been paid you own the item and a refund or exchange is not possible unless there is a fault.


11. Liability
Jewellery by Liam Ross Limited is only liable to you for damage caused intentionally or by gross negligence.

This limitation of liability applies to all claims for damages, regardless of the legal basis, to include unauthorised actions; they do not apply to any liability that may apply under the Product Liability Act, some other warranted characteristic or injury to life or limb.

Exemption from or limitation on liability for damages under the previous paragraphs also applies to any claims that may exist against employees or agents of Jewellery by Liam Ross Limited.


12. Severability Clause
If one of the provisions of these General Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.

13. Jewellery Left for Repair

When handing in jewellery for repair the customer will be asked to confirm by signature that they are happy for the agreed work to be carried out at the quoted price. The agreement is legally binding and is then up to the customer to retain a valid receipt for the storage of items. Please take care when leaving jewellery that all details are correct. Jewellery by Liam Ross Limited reserves the right to retain jewellery without proof of receipt. Jewellery will be stored in our safe for up to 1 year and if not collected will likely be sold for scrap.


Law and Jurisdiction
These terms and conditions are governed by UK law. Jewellery by Liam Ross Limited is owned by Liam Ross. Company Number: 590023. Trading at 12 William Street, Edinburgh, EH3 7NH.